The desk work behind moving goods

Checking each carrier invoice against the rate you actually agreed, including the accessorial charges added afterwards: fuel surcharges, detention, redelivery, residential fees and reweighs. Where there is a discrepancy, a claim goes back to the carrier.

We will not quote you an industry figure, because we tried to verify the ones in circulation and could not. The most-repeated error rate in this category traces back to no citable source. Send us a month of invoices and we will tell you what is in yours, which is worth more than a borrowed statistic.

Book shipments with your carriers, track them and chase the late ones, resolve delivery exceptions, audit freight invoices and raise claims, maintain stock records and cycle count administration, and report carrier performance.

No. Customs brokerage is a licensed activity and we are not brokers. We coordinate with the broker you use and keep the paperwork moving, but we do not clear goods.

We maintain inventory records, run cycle count administration and monitor reorder points in your system. We do not hold or physically count stock. If you are looking for someone to store and pick your inventory, that is a 3PL and a different kind of supplier.

Either a price per invoice audited, or a monthly fee for a dedicated coordinator covering the wider administration. We quote after the free review, because it depends on shipment volume, carrier count and how complex your rate agreements are.

No. We charge a fee. Contingency pricing sounds attractive but it pushes effort toward the easy recoveries and away from the tedious ones, and it makes every disputed claim an argument about our invoice as well as the carrier's.

Whichever ones you already use. We work in your TMS or carrier portals, or directly with carriers by email where there is no system. We have no carrier relationships of our own to protect, which matters when we are the ones raising claims.

Handled properly it does not. Claims are raised with evidence against an agreed rate, not as a dispute for its own sake. Carriers deal with audit routinely at enterprise scale. It is only unusual at mid-market volumes because nobody has the time.

Anything the carrier adds beyond the base freight rate: fuel surcharge, liftgate, residential delivery, detention, redelivery, reweigh or reclassification. They are legitimate individually and they are also where most billing discrepancies live, because they are added after the quote.

The free invoice review takes about two weeks once you send the data. A pilot on live coordination work takes another four to six, mostly for carrier portal access and documenting how you want exceptions handled.

Access is scoped by you, granted to named people, and revoked through your own leaver process. We contract on standard clauses, name every sub-processor, and work to GDPR, UK GDPR, PIPEDA, the Australian Privacy Principles and Saudi PDPL. ISO 27001 alignment is in progress and SOC 2 Type II is on the roadmap.

Usually not. We take the volume of routine chasing and checking so your coordinator can handle the exceptions, the carrier relationships and the decisions. Most clients keep their person and stop them drowning.

Then the audit may not pay for itself and we will tell you after the free review. Below a certain volume the recoveries will not cover the fee, and that is a straightforward answer rather than an awkward one.

Yes, and most clients do. It is the cheapest way to test us, the findings are unambiguous, and the wider coordination work can follow if the first piece proves useful.