Procurement outsourcing for healthcare providers

No. Implants, physician preference items, pharmaceuticals and anything carrying a clinical-efficacy or patient-safety judgement stay with your value-analysis committee. We do not source them, score them or recommend them. If a category sits on the boundary, it stays clinical until your committee says otherwise.

Everything you buy as a service rather than a product: linen, waste, security, landscaping, food service, equipment maintenance, agency staffing, IT support, transcription. They leak because they are contracted department by department on multi-year terms with automatic renewal, they rarely carry a GPO contract, and no single spend report shows them together.

No, and you should be sceptical of anyone who offers to. A GPO gives you contracted pricing on categories it covers. We work the categories it does not — mostly purchased services — and on the ones it does, we measure whether your requisitions are actually hitting the contract. The two are complementary.

The work is procurement and accounts payable, so protected health information is not needed and is not requested. Access is scoped to purchasing, supplier and finance modules only, granted to named individuals and revoked through your leaver process. Where a system cannot separate the two cleanly, we say so before access is granted rather than after, and a BAA is signed where your counsel requires one.

It is the normal starting condition. We work inside each system rather than asking you to consolidate first, and the spend analysis maps them to one classification so board-level reporting works before any system migration does.

It is what we recommend, and purchased services is usually the right one — the contracts are long, the renewals are unmanaged and the baseline is easy to measure honestly. One category gives your team a working example to judge before anything wider is agreed.

Either a price per transaction — per invoice, purchase order or requisition — or a monthly fee for a dedicated analyst. Both models are on the table from the first call. We quote after the free audit, because the honest number depends on your volumes, your systems and how many transactions need exception work. Anyone quoting before seeing that is guessing.

Compare your fully loaded cost per invoice, purchase order or requisition against the quote. Fully loaded means salaries, benefits, overhead, software and the hours your supply chain and finance staff spend chasing. The free audit measures your current figure, so the comparison is your number against ours rather than a benchmark against a brochure.

We say up front rather than at renewal. Setup and process documentation sit inside the fixed-fee pilot. Ongoing fees cover the agreed scope and volume band. Anything outside it — a new entity, a new system, a large one-off backlog — is quoted separately before work starts.

Four to six weeks from first conversation to a team running live work. Roughly two weeks for the audit, then a fixed-fee pilot, then steady state. Your side of the work is a data extract, one named contact, scoped system access and your approval rules.

Workday, Infor, Oracle, SAP, NetSuite, Premier and GHX, plus the AP modules alongside clinical systems such as Epic, Cerner and Meditech. We work inside your system rather than asking your team to learn ours, so there is no migration and no new licence. Where you run more than one — usually after an acquisition — we work in each and map both to one classification for group reporting.

Access is scoped by you, granted to named individuals and revoked through your own leaver process. We contract on standard clauses, name every sub-processor, and work to GDPR, UK GDPR, PIPEDA, the Australian Privacy Principles and Saudi PDPL. ISO 27001 alignment is in progress and SOC 2 Type II is on the roadmap. We state certification status as it is rather than showing badges we do not hold.

Delivery is from India and the Middle East, and we say so plainly rather than burying it. Your data stays in your systems — we work inside them rather than copying data out. Where a copy is unavoidable, the storage region is written into the DPA, and we support UK IDTA and EU standard contractual clauses for transfers to India.

ISO 27001 or SOC 2 Type II, then two follow-up questions most providers dodge: which legal entity is certified, and what the audit scope actually covers. A badge on a website tells you nothing without those two answers. Ask us the same questions.

Duplicate detection runs before approval routing. Any change to a supplier's bank details is treated as an exception, never actioned by us, and escalated to your nominated contact for out-of-band verification. The analyst who maintains supplier master data is never the analyst who processes that supplier's invoices.

No. We prepare and route; you approve and release. Nobody on our side can move money or authorise a payment, and your delegation of authority stays exactly as it is.

Named analysts assigned to your account, with named backup cover for leave and absence. You know who does the work and who to call. Cover is a contractual term, not something you find out about when someone is on holiday.

Turnaround time, accuracy and exception-closure rates are agreed during the pilot against your measured baseline, then reported monthly. Remedies for a sustained miss are written into the contract rather than left to goodwill, and either side can exit on notice if the numbers do not hold.

Most clients redeploy them onto clinical value analysis, GPO contract strategy and the service categories that never get reviewed rather than cutting headcount. We will tell you honestly what your volume supports instead of promising a headcount number to win the work.

You keep the SOPs and process documentation, because they are yours throughout, and your data never leaves your systems. Transition-out support is written into the contract from day one rather than negotiated at the point you want to leave.

When you are a single site with a tightly held non-clinical budget, when one experienced materials manager already sees every contract, or when your purchased services are already consolidated under a live GPO agreement. We will say so on the first call. A pilot that fails costs us more than a deal we decline.

Non-clinical and purchased services spend by site and category; supplier count; contract renewal and notice dates; GPO contract compliance; and invoice volumes and cycle times. You get a written baseline you keep whether or not you go further, and it is the number every later comparison is made against — including ours.